At Nika Scalp & Skin Ritual, your time, comfort, and satisfaction matter to us. To ensure the best experience for all guests, we kindly ask that you review and follow the policies outlined below.


🗓 Appointments & Confirmation

• To schedule any appointment, a valid credit or debit card is required on file. This card will only be charged in the event of a late cancellation or no-show, in accordance with our cancellation policy.
• Once your appointment is booked, you will receive a confirmation text at the phone number on file.
• If you do not receive a confirmation text within 3 hours, please contact us to verify your booking.
• A courtesy reminder and request to confirm your appointment will be sent via text message 2–4 days before your scheduled service. Your appointment will remain confirmed even if you do not respond to the message.
• Please make sure to cancel at least 24 hours in advance to avoid cancellation fees.

🕒 Arrival & Late Policy

• Please arrive 15 minutes early to allow time for parking and getting settled.
• Street parking is available nearby. Paid parking is available as well
• If you arrive 15 minutes or more late, we may:
• Cancel your appointment, or
• Perform the service in the remaining time of your original booking, without a price adjustment.

❌ Cancellation, No-Show & Deposit Policy
To reserve your appointment, a valid credit or debit card is required to be kept on file.
We no longer require deposits at the time of booking.

• Cancellations must be made at least 24 hours in advance to avoid any charges
• Cancellations made with less than 24 hours’ notice will result in:
• Deduction of the session from your package or membership balance (if applicable), and
• Cancellations made within 24 hours of the appointment will result in a 50% charge of the service fee, billed to the card on file.
• No-shows (failing to attend without cancelling) will also result in:
• Deduction of the session from your package or membership, and
• No-shows will result in 100% of the service fee charged to your credit card on file.

By booking an appointment, you accept and agree to this cancellation policy.


🚶 Walk-Ins

• Walk-in clients are welcome and will be attended to based on availability.

🛑 Right of Refusal
We reserve the right to refuse service to any individual demonstrating inappropriate behavior, posing a health risk, or violating our policies.


👩‍👧 Age Policy

• Guests must be 8 years or older to receive services.
• Guests under 16 must be accompanied by an adult during the visit.

🎁 Gift Cards

• Gift cards are valid for 12 months from the date of purchase.
• They may be used toward in-store services and product purchases.
• Gift cards must be presented at checkout to redeem and are non-refundable.

💳 Payments & Pricing

• All purchases are final and non-refundable.
• Prices are subject to change without prior notice.
• Promotional discounts cannot be combined unless specified.

📦 Packages

• Packages are non-transferable and must be used by the same individual.
• All package sessions must be used within 12 months of the purchase date.

🌟 Membership Program
How to Enroll

• You can sign up for a membership in person at our location or online.

Terms

• Memberships require a 4-month minimum commitment, after which they continue on a month-to-month basis.

📧 Membership Support
To cancel, freeze, or ask questions about your membership, please email:
info@nikacondado.com
Billing
Your membership will be automatically billed each month to the card on file, recurring on the date you originally signed up. You may book appointments at any time, and your applicable membership discounts will be automatically applied at checkout following your service.
Please note that gratuity is not included in the membership fee.
If your payment is declined, we will contact you to update your payment information. If we do not receive a valid payment method within 30 days, your membership will be canceled, and any unused services or credits will be forfeited.
All memberships are non-refundable.
By enrolling in a membership, you authorize Nika Scalp & Skin Ritual to charge your card on file for the full amount of your monthly membership fee. If membership pricing is adjusted, we will notify you via email at least 30 days in advance of any changes.


Minimum Commitment
All memberships require an initial 4-month commitment to allow you to experience the full benefits of regular spa care. After the initial period, your membership will continue on a month-to-month basis and can be canceled at any time without penalty.
Membership cancellations must be submitted via email to info@nikacondado.com at least 7 days before your next billing cycle.
We do not accept verbal or phone cancellations.
Please note that once your membership is canceled, any unused services or credits remaining in your account will be forfeited.


Membership Credit
Each month upon successful billing, a service credit (or credits, depending on your membership tier) will be added to your account.
Each credit is valid for 180 days from the date of issue. Expired credits cannot be reinstated or refunded.
If you cancel your membership, any unused credits will be forfeited.
Billing will continue unless a formal freeze or cancellation is requested via email.


Gifting Your Service
You may gift your monthly service to a friend or family member up to two times per calendar year. To arrange a gift transfer, please email us at info@nikacondado.com in advance.


Freezing Your Membership
Members may freeze their membership for up to 3 months per calendar year (months do not need to be consecutive).
To request a freeze, email info@nikacondado.com at least 7 days before your next billing date. Please specify the start and end dates of the freeze.
Note: Freezing your membership does not pause the expiration period of your service credits. Credits still expire 180 days from their original issue date. Please consider this when selecting the duration of your freeze.
Membership Discounts
Membership discounts become active on the start date of your membership and do not apply retroactively.
Discounts are:

• Non-transferable
• Not combinable with other offers unless specifically stated